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HOME

HOW IT WORKS

SECTORS

REPORT

CUSTOMERS

COSTS

CONTACTS

RATEMENOW
SATISFACTION QUESTIONNAIRE
WHEN AND WHERE YOU NEED IT!

Without intermediaries, on the point of experience in real time.

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“FOR 3 YEARS, RATEMENOW HAS BEEN ESSENTIAL TO MONITOR SATISFACTION”

“Thanks to RateMeNow, we can intervene immediately to resolve any problems reported by our guests.”

Marco Baldisseri

Commercial Director Clubesse

CLUB ESSE

14 resorts in Italy
300 employees
Great experience in hospitality
Quality restaurants

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”THANKS TO RATEMENOW WE GUARANTEE AN EXCELLENT SERVICE LEVEL TO OUR CONCESSIONS”

“Having defined a company benchmark, we use the net promoter score for an effective and timely interpretation of data. RateMeNow sends weekly reports of individual POS to operational staff, which can intervene quickly if necessary”

Leopoldo Resta

Commercial Director MyChef Areas Group

MYCHEF

Elior Group
Comm. restaurants specialized in Travel Retail
23,000 restaurants in 15 countries
4.4 million customers every day
120,000 employees

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ALLOWS MONITORING CUSTOMERS WHO LEAVE WITHOUT MAKING A PURCHASE THROUGH AN AD HOC QUESTIONNAIRE.

Store managers obtain the data in real time and can immediately evaluate the need to intervene.
Hardware component and interface of RateMeNow are customized, for better integration in corporate communication.

LEROY MERLIN

Leading company in mass distribution
Specialized in home improvement, do-it-yourself and gardening
330 stores in 13 countries
61,800 collaborators

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WITH RATEMENOW IT IS POSSIBLE TO ANALYZE THE CUSTOMER ABANDONMENT RATE AND INTERVENE IMMEDIATELY

With a single device, you can monitor the various services offered, thanks to the customized questionnaire of RateMeNow.

VIRGIN ACTIVE

Fitness & Wellness
269 clubs in 6 countries
200 training machines
Course rooms, swimming pool, SPA
Integrated coffee shop-restaurant

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“THANKS TO RATEMENOW WE OBTAIN A QUARTERLY COMPARATIVE REPORT OF OUR POS”

“We are the first Italian company in the sector that has decided to certify the quality of its activities We are aware of the importance of the adequacy of service and customer satisfaction. Thanks to RateMeNow, we have significantly improved our customer relationship”.

Jacopo Masi

Operations Director

RIGOMMA

Tire sale and assistance
Certification ISO 9001
65 years of business
19 stores in Italy

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”RATEMENOW IT HAS ALLOWED US TO COLLECT THE FEEDBACK OF STUDENTS”

We have collected the feedback of students of all ages who use our service, thanks to the mini-totems installed in the canteens. The data offered by RateMeNow is very useful in dialogues with administrations.

Alice Facco

Marketing Manager Serenissima Ristorazione

SERENISSIMA RISTORAZIONE

Leader in collective commercial restaurants
7,000 employees
13 affiliated companies
30 million meals a year

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EASILY ACQUIRING CUSTOMER PERCEPTIONS IN ORDER TO OPTIMIZE THE CHANGE PROCESS.

RateMeNow allows customers' reactions to innovation and restructuring projects of bank branches to be taken into account.

Easily and reliably acquiring customer perceptions allows us to analyse feedback for future actions.

BNL BNP PARIBAS

Banking Group
2.5 million private customers
33,000 companies and entities
950 agencies and 1,900 ATMs

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“IT IS IDEAL FOR A MEDICAL FACILITY FOCUSED ON THE SUGGESTIONS OF PATIENTS IN REAL TIME”

Customer satisfaction is also fundamental to obtain accreditations and certifications. RateMeNow is able to collect accurate data and ensure ongoing monitoring.

Luca Mambelli

President of Codice Bianco

CODICE BIANCO

Health professionals
13 participating medical facilities
Quality and professionalism and fast service
Cutting-edge equipment

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WITH RATEMENOW IN EVERY STORE, WE MONITOR THE LEVEL OF SATISFACTION OF OUR CUSTOMERS AND SHARE THE RESULTS WITH LOCAL MANAGERS.

WIND

Second national operator
22% telephone market in Italy
Over 20 million customers
138 single-brand stores

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WE HAVE BEEN USING RATEMENOW FOR OVER 3 YEARS FOR SURVEYS ON SATISFACTION AT OUR COMPANY RESTAURANTS.

The speed with which we can analyze the data collected allows us to intervene immediately with targeted actions.

Compass Group Italia

COMPASS GROUP SPA

Business, school and hospital restaurants
Present in 60 countries
360.00 employees

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“ESSENTIAL TO MONITOR THE SATISFACTION OF OUR GUESTS”

RateMeNow is an essential tool to monitor the consistency of the conduct of our collaborators to the “company style” and to intervene quickly when necessary.

Simona Lombardi

Marketing Director

KOS Group

81 facilities managed in Italy
24 outpatient clinics
Presence in Italy, UK and India
Over 7,300 employees
24 service locations for diagnostics and therapy

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WITH RATEMENOW TOTEMS WE IMMEDIATELY OBTAINED EXCELLENT RESULTS.

With a view to dematerialization, we have replaced the old and ineffective paper questionnaires with RateMeNow Totems immediately obtaining excellent results in terms of redemption.

Vienna Failini

Quality Manager

Foto Mobile CLINICA DI RIABILITAZIONE TOSCANA SPA

CLINICA DI RIABILITAZIONE TOSCANA SPA

Centre of excellence for rehabilitation
4 locations
1,500 patients a year
60,000 outpatient rehabilitation services to patients

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WE USE THE TOTEM DURING OUR
OPEN-DAY.

RateMeNow has allowed us to receive the impressions of our students directly at the end of the event.

UNIVERSITÀ INSUBRIA

3 locations
Over 10,000 members

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RATEMENOW HELPS US MONITOR THE SATISFACTION OF OUR GUESTS EVEN REGARDING THE ACCESSORY SERVICES OF OUR PRODUCTIONS.

Foto Mobile STAGE ENTERTAINMENT - Teatro Nazionale Milano

STAGE ENTERTAINMENT - Teatro Nazionale Milano

1,500 places

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COLLECTING THE OPINION OF INTERNATIONAL GUESTS HELP US TAKE DECISIONS ON FUTURE PLANNING.

RateMeNow allows us to receive in real time the ideas of all our visitors, their e-mail addresses to send future communications, located in the tourist information office.

MADESIMO TOURISM OFFICE

Madesimo renowned destination
Tens of thousands of tourists every year
Hundreds of entertainment activities

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RATEMENOW ALLOWS US TO COLLECT THE OPINION OF OUR CUSTOMERS

The RateMeNow totem allows us to collect the opinion of our customers on renewal procedures in a process of continuous improvement of our team.

SCHENA GENERALI

1936 years of establishment
11 locations
70 collaborators
1 training academy

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“WITH RATEMENOW WE CAN ENSURE THAT THE PERCEPTION OF OUR SERVICE IS THE SAME IN EVERY STORE”

The passion and dedication that characterize our profession lead us to put the positive satisfaction of our loyal customers in the first place of our goals.

Massimiliano Manganaro

Founder

VIA MAZZINI GELATERIA

Franchising of artisanal pastry
5 stores
100 sqm average size of each premise

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“THANKS TO THE IMPERSONALITY OF THE RATEMENOW TOTEM WE COLLECT WITHOUT FILTERS EVEN WHAT CUSTOMERS DO NOT WISH TO TELL US”

For 3 years now, we have positioned the RateMeNow Totem At the exit of our restaurant and we always collect a lot of feedback that is very interesting and useful to improve.

Massimiliano Coppolecchia

Owner

TABULA ROSA

Typical and traditional cuisine of Lake Como
Family operated
150 places to sit

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“WITH RATEMENOW WE GUARANTEE INSURANCE CORPORATES, OUR PARTNERS, HIGH LEVELS OF SERVICE”

Our customers interact after check out with the RateMeNow Totem Positioned in our waiting room

Maurizio Mengoli

Chief Executive Officer

CARROZZERIA GOLGI

Position in the city centre
1,500 interventions per year
4.8 Overall satisfaction level

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“RATEMENOW ALLOWS OUR CUSTOMERS TO EXPRESS OPINIONS AND SUGGESTIONS ON OUR HIGHLY PROFESSIONAL MEDICAL SERVICES.”

“We like to guarantee utmost transparency and expertise. Our centre has 12 professionals and 5 dental assistants, it is our priority to ensure that our patients are at ease with each of them.”

Matteo Mezzera

Foto Mobile CENTRO ODONTOIATRICO DOTTOR MEZZERA

CENTRO ODONTOIATRICO DOTTOR MEZZERA

Present since 2006
5 operating rooms
12 active professionals
Oral surgery, implantology, orthodontics and dental hygiene
Certification UNI EN ISO 9001:2008

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CONTINUOUSLY MONITORING THE SATISFACTION RATE AND INCREASING LOYALTY

“Our RateMeNow device is positioned at the reception and allows us to have immediate feedback on our customers' experience.”

Monica Ruffoni

Marketing Director

LA FIORIDA AGRITURISMO

Wellness & Hospitality in the alpine setting
400 sqm Spa
Dedicated treatments
Extraordinary restaurants

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“THE NEEDS OF CUSTOMERS IS THE MOST IMPORTANT THING AT OUR CENTRE AND SHOULD BE LOOKED AFTER AND LISTENED TO.”

“RateMeNow It is the key that allows us to access this type of information quickly and clearly.”

Lucrezia & Nadia

Owners

LUCREZIA & BEAUTY ENERGY

2 aesthetics centres
Total look studio
Dedicated check ups
Hair removal
Face and body massages
Treatments with natural mud

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"WE HAVE IMPLEMENTED RATEMENOW TO MONITOR THE SATISFACTION OR OUR CUSTOMERS"

"Collecting feedback from the people who frequent a large sports centre allows to optimise services and guarantee the best facilities in each area at all times."

Fabrizio Tamiazzo

Director

SEVEN INFINITY

Over 3000 clients
Spacious Fitness Areas, Swimming Pools, Football Pitches, Tennis and Volleyball Courts
Wide range of courses
Green Area: 12,000 m2
Fit&Eat Bistrot

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"RATEMENOW ALLOWS TO COLLECT CITIZENS' OPINIONS EASILY"

"It provides immediate and precise results with just a few questions.
A useful choice to improve services based on direct suggestions from citizens, by filling in a short questionnaire."

Mattia Incarbone

Municipal Councillor

Foto Mobile MUNICIPALITY OF VENEGONO INFERIORE

MUNICIPALITY OF VENEGONO INFERIORE

Population: 6.150
3 Floors of Municipal Offices
3 Devices positioned

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"WITH SEISODDISFATTO? TO GUARANTEE QUALITY AND PROFESSIONALISM OF OUR FORMATION"

"The continuous development of our sector imposes preparation, updating and innovation to disburse a quality service. SeiSoddisfatto? is a tool that allows us to know, real-time, if our students are enthusiastic about participating to the events and to receive their suggestions"

Barbara Arianna Borelli

General Manager

ISSA EUROPE

Leader in Certifications of Fitness
In Europe since 1997
15.000 certifications assigned in over 20 years
Collaborators in Italy and Europe

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"THE CHOICE HAS FALLEN ON SEISODDISFATTO? TO CERTIFY OUR PROFESSIONALISM"

"SeiSoddisfatto? is an instrument that allows us to know, real-time, how much the subscribers of the Leonardo Sporting Club are satisfied about our purposes."

Marco Ientile

Personal Trainer certified ISSA EUROPE

Foto Mobile SPORTING CLUB LEONARDO DA VINCI

SPORTING CLUB LEONARDO DA VINCI

Fitness center since 1963
Health and Prevention, Personal Training, Swimming, Martial Arts
Pilot center certified of Issa Network
The whole personnel is certified by Issa Europe

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SATISFACTION QUESTIONNAIRE WHEN AND WHERE YOU NEED IT!

Without intermediary. On the point of experience. In real time.
Ico youtube video

Find out what RateMeNow can do for you.

THE BEST REPORTS
IN REAL TIME

RateMeNow allows you to receive detailed and reliable reports in an easy and clearly interpretable format, on a daily, weekly or monthly basis.
In a simple PDF file, sent automatically and graphically customizable. The reports analyze the data collected and carefully sorted for optimal management of relationships with customers.

FIND OUT ABOUT THE REPORTS

THE RIGHT SOLUTION
FOR ANY NEED

Light, easy to use, customizable.
RateMeNow offers a design conceived to guarantee adaptability and perfect integrability in any type of business environment.

No need for installation, extremely software reliability, multilingual interface.

RateMeNow offers user friendly graphics that incentivizes customers to participate.

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RATEMENOW
IN THE WORLD

Created in 2012 in Italy as an innovative tool capable of responding to a growing market demand, RateMeNow has gained a leading role in customer relationship management, going even beyond national borders.

Thanks to our success with small and large companies in different business sectors, we now offer our service worldwide. This winning concept makes innovation a reliable resource.
While maintaining its headquarters in the metropolitan area of Milan, RateMeNow today is offered in English and Arabic, along with other important languages of the global market.

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RATEMENOW

Venture House, 2 Arlington Square, Bracknell, Berkshire, RG12 1WA
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Tel. +44 1344 741 054
About Us - Services

RATEMENOWSATISFACTION QUESTIONNAIREWHEN AND WHERE YOU NEED IT!

THE BEST REPORTSIN REAL TIME

THE RIGHT SOLUTIONFOR ANY NEED

RATEMENOWIN THE WORLD

RATEMENOW
SATISFACTION QUESTIONNAIRE
WHEN AND WHERE YOU NEED IT!

THE BEST REPORTS
IN REAL TIME

THE RIGHT SOLUTION
FOR ANY NEED

RATEMENOW
IN THE WORLD