RATEMENOW
SATISFACTION QUESTIONNAIRE
WHEN AND WHERE YOU NEED IT!

Without intermediaries, on the point of experience in real time.
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“FOR 3 YEARS, RATEMENOW HAS BEEN ESSENTIAL TO MONITOR SATISFACTION”
“Thanks to RateMeNow, we can intervene immediately to resolve any problems reported by our guests.”


Marco Baldisseri
Commercial Director Clubesse
Foto Mobile CLUB ESSE Logo Mobile CLUB ESSE
Foto CLUB ESSE
CLUB ESSE
  • 14 resorts in Italy
  • 300 employees
  • Great experience in hospitality
  • Quality restaurants
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THANKS TO RATEMENOW WE GUARANTEE AN EXCELLENT SERVICE LEVEL TO OUR CONCESSIONS”
“Having defined a company benchmark, we use the net promoter score for an effective and timely interpretation of data. RateMeNow sends weekly reports of individual POS to operational staff, which can intervene quickly if necessary”


Leopoldo Resta
Commercial Director MyChef Areas Group
Foto Mobile MYCHEF Logo Mobile MYCHEF
Foto MYCHEF
MYCHEF
  • Elior Group
  • Comm. restaurants specialized in Travel Retail
  • 23,000 restaurants in 15 countries
  • 4.4 million customers every day
  • 120,000 employees
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ALLOWS MONITORING CUSTOMERS WHO LEAVE WITHOUT MAKING A PURCHASE THROUGH AN AD HOC QUESTIONNAIRE.
Store managers obtain the data in real time and can immediately evaluate the need to intervene.
Hardware component and interface of RateMeNow are customized, for better integration in corporate communication.


Foto Mobile LEROY MERLIN
Foto LEROY MERLIN
LEROY MERLIN
  • Leading company in mass distribution
  • Specialized in home improvement, do-it-yourself and gardening
  • 330 stores in 13 countries
  • 61,800 collaborators
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WITH RATEMENOW IT IS POSSIBLE TO ANALYZE THE CUSTOMER ABANDONMENT RATE AND INTERVENE IMMEDIATELY
With a single device, you can monitor the various services offered, thanks to the customized questionnaire of RateMeNow.


Foto Mobile VIRGIN ACTIVE
Foto VIRGIN ACTIVE
VIRGIN ACTIVE
  • Fitness & Wellness
  • 269 clubs in 6 countries
  • 200 training machines
  • Course rooms, swimming pool, SPA
  • Integrated coffee shop-restaurant
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THANKS TO RATEMENOW WE OBTAIN A QUARTERLY COMPARATIVE REPORT OF OUR POS
“We are the first Italian company in the sector that has decided to certify the quality of its activities We are aware of the importance of the adequacy of service and customer satisfaction. Thanks to RateMeNow, we have significantly improved our customer relationship”.


Jacopo Masi
Operations Director
Foto Mobile RIGOMMA Logo Mobile RIGOMMA
Foto RIGOMMA
RIGOMMA
  • Tire sale and assistance
  • Certification ISO 9001
  • 65 years of business
  • 19 stores in Italy
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RATEMENOW IT HAS ALLOWED US TO COLLECT THE FEEDBACK OF STUDENTS”
We have collected the feedback of students of all ages who use our service, thanks to the mini-totems installed in the canteens. The data offered by RateMeNow is very useful in dialogues with administrations.


Alice Facco
Marketing Manager Serenissima Ristorazione
Foto Mobile SERENISSIMA RISTORAZIONE Logo Mobile SERENISSIMA RISTORAZIONE
Foto SERENISSIMA RISTORAZIONE
SERENISSIMA RISTORAZIONE
  • Leader in collective commercial restaurants
  • 7,000 employees
  • 13 affiliated companies
  • 30 million meals a year
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EASILY ACQUIRING CUSTOMER PERCEPTIONS IN ORDER TO OPTIMIZE THE CHANGE PROCESS.
RateMeNow allows customers' reactions to innovation and restructuring projects of bank branches to be taken into account.

Easily and reliably acquiring customer perceptions allows us to analyse feedback for future actions.


Foto Mobile BNL BNP PARIBAS
Foto BNL BNP PARIBAS
BNL BNP PARIBAS
  • Banking Group
  • 2.5 million private customers
  • 33,000 companies and entities
  • 950 agencies and 1,900 ATMs
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IT IS IDEAL FOR A MEDICAL FACILITY FOCUSED ON THE SUGGESTIONS OF PATIENTS IN REAL TIME”
Customer satisfaction is also fundamental to obtain accreditations and certifications. RateMeNow is able to collect accurate data and ensure ongoing monitoring.


Luca Mambelli
President of Codice Bianco
Foto Mobile CODICE BIANCO Logo Mobile CODICE BIANCO
Foto CODICE BIANCO
CODICE BIANCO
  • Health professionals
  • 13 participating medical facilities
  • Quality and professionalism and fast service
  • Cutting-edge equipment
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WITH RATEMENOW IN EVERY STORE, WE MONITOR THE LEVEL OF SATISFACTION OF OUR CUSTOMERS AND SHARE THE RESULTS WITH LOCAL MANAGERS.



Foto Mobile WIND
Foto WIND
WIND
  • Second national operator
  • 22% telephone market in Italy
  • Over 20 million customers
  • 138 single-brand stores
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WE HAVE BEEN USING RATEMENOW FOR OVER 3 YEARS FOR SURVEYS ON SATISFACTION AT OUR COMPANY RESTAURANTS.
The speed with which we can analyze the data collected allows us to intervene immediately with targeted actions.


Compass Group Italia
Foto Mobile COMPASS GROUP SPA Logo Mobile COMPASS GROUP SPA
Foto COMPASS GROUP SPA
COMPASS GROUP SPA
  • Business, school and hospital restaurants
  • Present in 60 countries
  • 360.00 employees
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ESSENTIAL TO MONITOR THE SATISFACTION OF OUR GUESTS”
RateMeNow is an essential tool to monitor the consistency of the conduct of our collaborators to the “company style” and to intervene quickly when necessary.


Simona Lombardi
Marketing Director
Foto Mobile KOS Group Logo Mobile KOS Group
Foto KOS Group
KOS Group
  • 81 facilities managed in Italy
  • 24 outpatient clinics
  • Presence in Italy, UK and India
  • Over 7,300 employees
  • 24 service locations for diagnostics and therapy
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WITH RATEMENOW TOTEMS WE IMMEDIATELY OBTAINED EXCELLENT RESULTS.
With a view to dematerialization, we have replaced the old and ineffective paper questionnaires with RateMeNow Totems immediately obtaining excellent results in terms of redemption.


Vienna Failini
Quality Manager
Foto Mobile CLINICA DI RIABILITAZIONE TOSCANA SPA Logo Mobile CLINICA DI RIABILITAZIONE TOSCANA SPA
Foto CLINICA DI RIABILITAZIONE TOSCANA SPA
CLINICA DI RIABILITAZIONE TOSCANA SPA
  • Centre of excellence for rehabilitation
  • 4 locations
  • 1,500 patients a year
  • 60,000 outpatient rehabilitation services to patients
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WE USE THE TOTEM DURING OUR
OPEN-DAY.
RateMeNow has allowed us to receive the impressions of our students directly at the end of the event.


Foto Mobile UNIVERSITÀ INSUBRIA Logo Mobile UNIVERSITÀ INSUBRIA
Foto UNIVERSITÀ INSUBRIA
UNIVERSITÀ INSUBRIA
  • 3 locations
  • Over 10,000 members
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RATEMENOW HELPS US MONITOR THE SATISFACTION OF OUR GUESTS EVEN REGARDING THE ACCESSORY SERVICES OF OUR PRODUCTIONS.



Foto Mobile STAGE ENTERTAINMENT - Teatro Nazionale Milano Logo Mobile STAGE ENTERTAINMENT - Teatro Nazionale Milano
Foto STAGE ENTERTAINMENT - Teatro Nazionale Milano
STAGE ENTERTAINMENT - Teatro Nazionale Milano
  • 1,500 places
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COLLECTING THE OPINION OF INTERNATIONAL GUESTS HELP US TAKE DECISIONS ON FUTURE PLANNING.
RateMeNow allows us to receive in real time the ideas of all our visitors, their e-mail addresses to send future communications, located in the tourist information office.


Foto Mobile MADESIMO TOURISM OFFICE Logo Mobile MADESIMO TOURISM OFFICE
Foto MADESIMO TOURISM OFFICE
MADESIMO TOURISM OFFICE
  • Madesimo renowned destination
  • Tens of thousands of tourists every year
  • Hundreds of entertainment activities
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RATEMENOW ALLOWS US TO COLLECT THE OPINION OF OUR CUSTOMERS
The RateMeNow totem allows us to collect the opinion of our customers on renewal procedures in a process of continuous improvement of our team.


Foto Mobile SCHENA GENERALI Logo Mobile SCHENA GENERALI
Foto SCHENA GENERALI
SCHENA GENERALI
  • 1936 years of establishment
  • 11 locations
  • 70 collaborators
  • 1 training academy
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WITH RATEMENOW WE CAN ENSURE THAT THE PERCEPTION OF OUR SERVICE IS THE SAME IN EVERY STORE”
The passion and dedication that characterize our profession lead us to put the positive satisfaction of our loyal customers in the first place of our goals.


Massimiliano Manganaro
Founder
Foto Mobile VIA MAZZINI GELATERIA Logo Mobile VIA MAZZINI GELATERIA
Foto VIA MAZZINI GELATERIA
VIA MAZZINI GELATERIA
  • Franchising of artisanal pastry
  • 5 stores
  • 100 sqm average size of each premise
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THANKS TO THE IMPERSONALITY OF THE RATEMENOW TOTEM WE COLLECT WITHOUT FILTERS EVEN WHAT CUSTOMERS DO NOT WISH TO TELL US”
For 3 years now, we have positioned the RateMeNow Totem At the exit of our restaurant and we always collect a lot of feedback that is very interesting and useful to improve.


Massimiliano Coppolecchia
Owner
Foto Mobile TABULA ROSA Logo Mobile TABULA ROSA
Foto TABULA ROSA
TABULA ROSA
  • Typical and traditional cuisine of Lake Como
  • Family operated
  • 150 places to sit
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WITH RATEMENOW WE GUARANTEE INSURANCE CORPORATES, OUR PARTNERS, HIGH LEVELS OF SERVICE”
Our customers interact after check out with the RateMeNow Totem Positioned in our waiting room


Maurizio Mengoli
Chief Executive Officer
Foto Mobile CARROZZERIA GOLGI Logo Mobile CARROZZERIA GOLGI
Foto CARROZZERIA GOLGI
CARROZZERIA GOLGI
  • Position in the city centre
  • 1,500 interventions per year
  • 4.8 Overall satisfaction level
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“RATEMENOW ALLOWS OUR CUSTOMERS TO EXPRESS OPINIONS AND SUGGESTIONS ON OUR HIGHLY PROFESSIONAL MEDICAL SERVICES.”
“We like to guarantee utmost transparency and expertise. Our centre has 12 professionals and 5 dental assistants, it is our priority to ensure that our patients are at ease with each of them.”


Matteo Mezzera
Matteo Mezzera
Foto Mobile CENTRO ODONTOIATRICO DOTTOR MEZZERA Logo Mobile CENTRO ODONTOIATRICO DOTTOR MEZZERA
Foto CENTRO ODONTOIATRICO DOTTOR MEZZERA
CENTRO ODONTOIATRICO DOTTOR MEZZERA
  • Present since 2006
  • 5 operating rooms
  • 12 active professionals
  • Oral surgery, implantology, orthodontics and dental hygiene
  • Certification UNI EN ISO 9001:2008
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CONTINUOUSLY MONITORING THE SATISFACTION RATE AND INCREASING LOYALTY
“Our RateMeNow device is positioned at the reception and allows us to have immediate feedback on our customers' experience.”


Monica Ruffoni
Marketing Director
Foto Mobile LA FIORIDA AGRITURISMO Logo Mobile LA FIORIDA AGRITURISMO
Foto LA FIORIDA AGRITURISMO
LA FIORIDA AGRITURISMO
  • Wellness & Hospitality in the alpine setting
  • 400 sqm Spa
  • Dedicated treatments
  • Extraordinary restaurants
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“THE NEEDS OF CUSTOMERS IS THE MOST IMPORTANT THING AT OUR CENTRE AND SHOULD BE LOOKED AFTER AND LISTENED TO.”
“RateMeNow It is the key that allows us to access this type of information quickly and clearly.”


Lucrezia & Nadia
Owners
Foto Mobile LUCREZIA & BEAUTY ENERGY Logo Mobile LUCREZIA & BEAUTY ENERGY
Foto LUCREZIA & BEAUTY ENERGY
LUCREZIA & BEAUTY ENERGY
  • 2 aesthetics centres
  • Total look studio
  • Dedicated check ups
  • Hair removal
  • Face and body massages
  • Treatments with natural mud
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"WE HAVE IMPLEMENTED RATEMENOW TO MONITOR THE SATISFACTION OR OUR CUSTOMERS"
"Collecting feedback from the people who frequent a large sports centre allows to optimise services and guarantee the best facilities in each area at all times."


Fabrizio Tamiazzo
Director
Foto Mobile SEVEN INFINITY Logo Mobile SEVEN INFINITY
Foto SEVEN INFINITY
SEVEN INFINITY
  • Over 3000 clients
  • Spacious Fitness Areas, Swimming Pools, Football Pitches, Tennis and Volleyball Courts
  • Wide range of courses
  • Green Area: 12,000 m2
  • Fit&Eat Bistrot
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"RATEMENOW ALLOWS TO COLLECT CITIZENS' OPINIONS EASILY"
"It provides immediate and precise results with just a few questions.
A useful choice to improve services based on direct suggestions from citizens, by filling in a short questionnaire."


Mattia Incarbone
Municipal Councillor
Foto Mobile MUNICIPALITY OF VENEGONO INFERIORE Logo Mobile MUNICIPALITY OF VENEGONO INFERIORE
Foto MUNICIPALITY OF VENEGONO INFERIORE
MUNICIPALITY OF VENEGONO INFERIORE
  • Population: 6.150
  • 3 Floors of Municipal Offices
  • 3 Devices positioned
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"WITH SEISODDISFATTO? TO GUARANTEE QUALITY AND PROFESSIONALISM OF OUR FORMATION"
"The continuous development of our sector imposes preparation, updating and innovation to disburse a quality service. SeiSoddisfatto? is a tool that allows us to know, real-time, if our students are enthusiastic about participating to the events and to receive their suggestions"


Barbara Arianna Borelli
General Manager
Foto Mobile ISSA EUROPE Logo Mobile ISSA EUROPE
Foto ISSA EUROPE
ISSA EUROPE
  • Leader in Certifications of Fitness
  • In Europe since 1997
  • 15.000 certifications assigned in over 20 years
  • Collaborators in Italy and Europe
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"THE CHOICE HAS FALLEN ON SEISODDISFATTO? TO CERTIFY OUR PROFESSIONALISM"
"SeiSoddisfatto? is an instrument that allows us to know, real-time, how much the subscribers of the Leonardo Sporting Club are satisfied about our purposes."


Marco Ientile
Personal Trainer certified ISSA EUROPE
Foto Mobile SPORTING CLUB LEONARDO DA VINCI Logo Mobile SPORTING CLUB LEONARDO DA VINCI
Foto SPORTING CLUB LEONARDO DA VINCI
SPORTING CLUB LEONARDO DA VINCI
  • Fitness center since 1963
  • Health and Prevention, Personal Training, Swimming, Martial Arts
  • Pilot center certified of Issa Network
  • The whole personnel is certified by Issa Europe
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SATISFACTION QUESTIONNAIRE WHEN AND WHERE YOU NEED IT!
Without intermediary. On the point of experience. In real time.
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Find out what RateMeNow can do for you.
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THE BEST REPORTS
IN REAL TIME


RateMeNow allows you to receive detailed and reliable reports in an easy and clearly interpretable format, on a daily, weekly or monthly basis.
In a simple PDF file, sent automatically and graphically customizable. The reports analyze the data collected and carefully sorted for optimal management of relationships with customers.


FIND OUT ABOUT THE REPORTS

THE RIGHT SOLUTION
FOR ANY NEED


Light, easy to use, customizable.
RateMeNow offers a design conceived to guarantee adaptability and perfect integrability in any type of business environment.

No need for installation, extremely software reliability, multilingual interface.

RateMeNow offers user friendly graphics that incentivizes customers to participate.



FIND OUT HOW IT WORKS

RATEMENOW
IN THE WORLD



Created in 2012 in Italy as an innovative tool capable of responding to a growing market demand, RateMeNow has gained a leading role in customer relationship management, going even beyond national borders.

Thanks to our success with small and large companies in different business sectors, we now offer our service worldwide. This winning concept makes innovation a reliable resource.
While maintaining its headquarters in the metropolitan area of ​​Milan, RateMeNow today is offered in English and Arabic, along with other important languages ​​of the global market.
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