A Case History of success

Olgiate Comasco is an Italian municipality of 11,663 inhabitants in the province of Como in Lombardy.

In recent years, the administration has embarked on a path of innovation that includes a series of measures to boost the efficiency of administrative processes.

For years, the Municipality of Olgiate Comasco has been implementing a process of reorganisation and redevelopment that affects the entire administration. The institutional design aims at a new organisational model that envisages a shift from a formal, unilateral administration to a more transparent, participatory and citizen-friendly one.

The Municipality of Olgiate Comasco’s objective: to enhance the skills of managers and employees with the aim of improving the effectiveness and efficiency of the services provided to citizens.

The municipal administration experiments with new management strategies aimed at integrating the organisation’s values and achieving significant results in terms of the services rendered to citizens.

Thanks to SeiSoddisfatto?, the Municipality of Olgiate Comasco has been able to improve the efficiency and effectiveness of its administrative activities, making it easier for citizens to access services and encourage their participation.

• SeiSoddisfatto? allows the municipality to coordinate different questionnaires according to the activity of the various offices;
• SeiSoddisfatto? allows the municipality to analyse in detail the services being monitored;
• SeiSoddisfatto? sends real-time alerts upon any instance of dissatisfaction;
• SeiSoddisfatto? allows users to fill out questionnaires via a Widget and QR Code.