Reports and Analyses Finding the solution from data

Customer satisfaction questionnaires allow us to receive important information about the customer experience. Using surveys in the right way then helps us to improve the business and build customer loyalty.

How does it work?

The simple and intuitive analysis panel

In consulting the results via the SeiSoddisfatto? control panel, each user shall have dedicated access with real-time updated data.

Share results with the right people

Depending on your role in the company, we define the various types of reporting aimed at optimising the surveys.

A mini report for your Shop Managers, detailed report for your Area Manager, and Compare Location report intended for CEOs or Sales and Marketing Directors.

The NPS and other values

The Net Promoter Score (NPS) is a management tool that evaluates your customer loyalty and satisfaction.

With this function, you obtain a valid indicator of the proportion of customers who have promoted your product/service, with easy-to-interpret scores ranging from -100 to +100.

1 or 1000 points of sale

Manage the ranking of your outlets, assess your brand reputation in the different countries and take action where necessary.

Compare performance between different outlets, provide operatives with targets to achieve by offering real comparative data.

Dedicated reporting

Report

A detailed report for the Area Manager, analysing the different locations and offering detailed results.
Mini Report

Intended for those responsible for managing your points of sale. It offers monitoring that can be compared to the benchmark of your brand and to a previous period.
Compare Location

For CEOs and Sales and Marketing Directors. Comparison can also be made between the performance of the different points of sale whilst continuously compiling a POS ranking.

What do they say about us?

Testimonies

Our satisfied clients

Emilia Agoglia

Head of the Polisan Analytical Laboratory

Patients' opinions are an integral part of a constant and systematic monitoring system. Thanks to the SeiSoddisfatto? totems, we detect the perception of healthcare users by taking their point of view into consideration.
Simone Moretti

Mayor of the Municipality of Olgiate Comasco

Thanks to SeiSoddisfatto? totems we have at our disposal precious tools for active participation that strengthen the relationship with the community, because they involve the citizen in evaluating the activity of the offices, of those who manage them and of the services provided.
M.L. Amarù e D. Di Vincenzo

Quality and Training Office

We are very keen to offer healthcare that listens to the direct needs of our patients, both from a medical-health point of view, but above all from a human point of view and it is for this reason that we have chosen the SeiSoddisfatto? totems.
Marco Beretta

Areas Italia Marketing and Purchasing Director

In our sector, quality and speed go hand in hand. Valuable help comes to us from SeiSoddisfatto? totems that send the reports of the single pos to the operatives who can be activated immediately when necessary.
Nicola Vandi

Marketing Manager

With SeiSoddisfatto?, we receive tonnes of feedback every day and in real time, with the possibility of being able to instantly take action to meet the needs of our users.
Marco Baldisseri

Sales Director

Our mission is to have satisfied customers. Thanks to the SeiSoddisfatto? totems we simultaneously measure the perception of guests so our collaborators can immediately satisfy their needs, because for us they are not just tourists on holiday, but friends to be pampered.